FAQ
These are the frequently asked questions.
If you have any additional questions, please contact us.
You will receive an order confirmation email, and notification when your order is ready to pick up. Please have your order number ready when you come for pick up.
Candleworks of Door County, Inc
Please allow up to 48 hours for a return call.
Currently, we do not offer candle making classes. However, we do offer candle dipping!
Candles Creating Change™ is Door County Candle Company's philanthropic initiative to donate money to various causes through the sales of their handcrafted scented wax products! When you buy any traditional candle, soy candle, wax melt or votive, a portion of the sale will be donated to various causes.
Currently, there are three ways your purchase makes a difference: Candles Creating Change™, Support a Cause, and Local Support a Cause.
Candles Creating Change™: With every scented wax product purchase, a portion of proceeds will be donated to various nonprofits. With your purchase, you become an agent of change.
Support a Cause: This is a specific product focused on a specific cause (ie: our Ukraine Candle). This allows us to partner with organizations and work together on their fundraising efforts and goals.
Local Support a Cause: Each quarter, we select a nonprofit performing work in Door County that has been nominated by members of the community. Like the national Support a Cause efforts, a specific product is selected for this program and sales from this product directly impact the nonprofit.
Coming Soon: We are currently developing a fundraising platform that will allow anyone with a U.S. based 501(c)(3) to use our Candles Creating Change to raise money for their specific organization! Stay tuned as more information will be shared!
When you shop on our site, you will be able to see which category your purchase is supporting by clicking on the "Philanthropic Category" section.
Coupons do not apply to Support a Cause candles.
This number is always growing! Currently, we have donated over $1M! As we continue adding causes to support with our candles, our donations will continue to grow.
We donate a portion of all our scented wax products (traditional candles, soy candles, wax melts & votives) to various nonprofits. For the Ukraine Candle, we donate 100% of our profits.
Our shipping lead times are 3-7 business days. If there are shipping delays, we will inform you!
Processing time for free shipping and standard flat rate ($8.99) are the same, orders are processed in the order they are received. When you choose priority order processing, ($17), you move your order to the top of the processing queue.
Labels are created at the time the package is shipped. Due to our remote location in Door County, we only have a single daily FedEx pick up. If your label was created after the daily cut off, your package will ship on the next business day. We fulfill orders on weekends, and these orders will be picked up on the following Monday.
We primarily ship via FedEx, but reserve the right to ship via USPS or another carrier at our discretion.
No - Support a Cause candles are excluded from free shipping and all other promotional offers.
We want to make sure your love our products and that you are happy with your purchase. Please reach out to us at info@doorcountycandle.com.
We want to make sure you love our products! We will be happy to work with you on an exchange if your candle product has not yet been used. Please reach out to us at info@doorcountycandle.com.
Absolutely! If your order is damaged, please reach out to us at info@doorcountycandle.com and the team will work with you to fix any issues or problems that may have occurred in transit. Please have photos and your order number ready, as they will be required.
Yes! Please visit our wholesale page for more information.
No. Currently, we only allow businesses to sell our products in a physical brick & mortar location.
We use the highest grade paraffin and soy wax.
Traditional candles, wax melts and votives are made with paraffin wax, and our soy candles are made from 100% organic soy wax.
Yes! All of our scented wax products are made at our headquarters in Door County, WI! When you come visit, you can watch the candle making in action.
