This week, I found myself thinking deeply about the power of good customer service. A recent experience reminded me just how vital it is to not only meet expectations but exceed them, leaving people feeling seen, heard, and valued. It also made me reflect on how proud I am of everyone here at Door County Candle.
Our team works tirelessly day in and day out to create a space where everyone who walks through our doors or shops with us online feels special. It’s about so much more than candles. We strive to craft meaningful connections through kindness, listening intently to what people need, and going the extra mile to make every experience unforgettable. Our retail team truly excels at this. Their dedication to customer service and care shines in all they do. I am so grateful to work alongside such incredible individuals who pour their hearts into every aspect of what we do.
Moments of less-than-stellar customer service show you why your own mission matters so much. They’re stark reminders of how important it is to be kind and compassionate. You never know what someone might be carrying with them when they walk in—not every burden is visible—but a kind word or thoughtful gesture can make a world of difference.
At Door County Candle, kindness is the light that guides us. Every flicker of a candle we send out into the world is a reflection of this belief. We’re not just making candles; we’re creating warmth, connection, and hope to brighten lives. Knowing that our work touches hearts like this fills me with such gratitude.
To our remarkable team, our supportive community, and everyone who’s brought a little piece of Door County Candle into their homes, thank you. You inspire us to keep spreading kindness and light every single day.
I’ll leave you with this thought as we start the new week ahead: Kindness is a choice we get to make again and again. Whether it’s through words, actions, or even the smallest considerations for others, it has the power to ripple outward in beautiful ways. Choose kindness whenever you can, and watch how much brighter the world around you becomes.
Christiana 💛
