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Shipping & Returns

Due to current supply chain disruptions, shipping times are not guaranteed at this time.  Delivery times are currently not guaranteed by our shipping vendor.

Shipping

Door County Candle Company ships anywhere in the United States. Please allow up to 7 business days for your order to ship. Door County Candle Company uses FedEx to ship orders. Currently, Door County Candle Company orders do not ship outside of the United States. You will receive an email when boxes are shipped with the email you provided, including a tracking number. If an order shipment is delayed, Door County Candle Company will notify you via email. If a package is lost, please email Door County Delivered at orders@doorcountycandle.com. Packages are not considered lost until they are marked delivered by USPS and/or FedEx.

Though Door County Candle Company primarily uses FedEx, orders submitted with a PO Box as the ship to address and other orders may be shipped via USPS.

Orders over $99.99 qualify for free shipping within the 48 contiguous states. Pre-sales may be excluded from this offer. This offer is not retroactive. Orders are subject to real-time shipping rates calculated at checkout.

Shipping Speeds vary based on ship-to location. Door County Candle Company cannot guarantee any delivery dates as FedEx does not offer guaranteed delivery at this time. Door County Candle Company reserves the right to choose the most expeditious shipping method.

Returns

Door County Candle Company does not accept any returns. Due to the handcrafted nature of our unique products, there will always be unique qualities to each and every candle product we produce. This is part of the handcrafted charm. However, if your order is damaged, please reach out to us at orders@doorcountycandle.com and the team will work with you to fix any issues or problems that may have occurred in transit. Please have photos ready, as they will be required.